Here’s how we work, start to finish:
Because we want to give you a great job at a great price, our procedures focus on a high degree of professionalism, efficiency, and customer satisfaction.
We will confirm your start date:
We will confirm your start date by phone, usually the night before. At that time, we can discuss any additional concerns or questions you may have.
We recommend high-quality products:
We recommend top-of-the-line Sherwin-Williams products enthusiastically. We prefer to use only their highest quality paints and stains in order to provide a meaningful warranty on product and labor.
We clean up daily:
If the job lasts more than one day, the crew will clean up at the end of each day.
We maintain professional standards:
We hold our painters to a high standard. We do not allow loud music, offensive language, or unprofessional behavior. If you or your neighbors, are disturbed or offended at any time by some action of the crew, please call our office, and we will immediately attend to it.
We confirm your completion:
When we have completed the job, the crew foreman and/or a quality control foreman will inspect the finished work with you to confirm that your job has been satisfactorily completed. Please specify any areas of concern or dissatisfaction, and these items will be addressed. We ask that you be present and available on the final day of the project to do this inspection with the painter to confirm proper completion of the work. If this inspection does not take place on the final day, any concerns discovered later will be considered warranty issues and will need to be scheduled separately.
We ask for payment when we are finished:
When you contract with Those Painting Guys for your painting project, we ask for a deposit to cover the cost of the materials that will be needed for your job. We do not ask for any sort of deposit on the labor. In fact, we ask for no further payments until the job is completed. The only exception is a project interruption for any reason. If this becomes necessary, we will expect to be paid for the completed portion of the work. When the job is finished, we will expect payment for our labor in the amount specified on your invoice for balance. Your two-year warranty becomes effective when full payment is received. We encourage our customers to keep their completed invoice for balance to confirm the warranty period.
What is our warranty?
Those Painting Guys warrants to the homeowner that it will, for a period of two (2) years from the date of completion, repaint without charge any areas painted with material provided by our company that fail due to an installation or manufacturing defect. This includes paint and labor.
We value our customers. We stand by our work. We ask one thing from you…
Though we strive to be perfect, we don’t always get there, but we make every effort to ensure that customers have been served well by doing business with us. We understand that it’s possible for customers to post complaints on “bulletin board” complaint websites, but that’s not the best way to get your concerns resolved. So this is what we ask:
If you loved our work, please tell your friends and family, and feel free to rave about us on any or all of the bulletin board sites. If, however, you have a question or concern about your job or our painting crew for any reason, please contact us first, as quickly as possible. We are the only source who can and will address it for you, and we want to do just that.